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Last updated: March 30, 2026

1. Introduction

TheRealConnect ("we", "us", "our") operates the therealconnect.in platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Account Information

When you register as a builder, we collect your name, email address, phone number, company name, and GSTIN (if applicable).

2.2 Channel Partner Data

We aggregate publicly available broker information from MahaRERA registrations, public WhatsApp group messages, and property listing platforms to build our broker database. This includes names, phone numbers, RERA registration numbers, and property listing activity.

2.3 Usage Data

We collect information about how you use the platform, including campaigns sent, messages delivered, search queries, and feature usage patterns.

2.4 WhatsApp Integration

When you use our WhatsApp campaign features, message content and delivery status are processed through Meta's WhatsApp Business API. We store message logs for your campaign tracking.

3. How We Use Your Information

• To provide and maintain the platform, including AI-powered broker matching
• To process WhatsApp campaigns and track delivery
• To manage your token balance and billing
• To improve our AI scoring algorithms and broker database accuracy
• To send platform updates and support communications
• To detect, prevent, and address technical issues or abuse

4. Data Sharing

We do not sell your personal data. We share data only with:

• Meta (WhatsApp Business API) — for message delivery
• Razorpay — for payment processing
• Amazon SES — for transactional emails
• Cloudflare — for content delivery and security

5. Data Security

We implement industry-standard security measures including encrypted connections (HTTPS/TLS), secure authentication, and access controls. Your data is stored on secured servers with regular backups.

6. Data Retention

We retain your account data for as long as your account is active. Campaign logs are retained for 12 months. You may request deletion of your data by contacting us.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Withdraw consent for optional processing

8. Cookies

We use essential cookies for authentication and session management. No third-party advertising cookies are used.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

10. Contact Us

For privacy-related inquiries, contact us at admin@therealconnect.in or WhatsApp at +91 98200 76730.